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Privacy Policy

Summary of Privacy Policies

You are the reason for the creation of our privacy notice. The manner in which you engage with us will determine how this notice applies to you. For instance, if you:
 

  • If you buy an event ticket, we will use the information you give us to satisfy our commitment to you in providing that service and, if you've given us permission, to notify you about future events that might be of interest to you.

  • We utilise cookies when you explore our site in an effort to personalise and ideally provide you a smooth experience.

  • We will get your contact and payment details when you purchase a pass or goods from us.

  • We aim to provide you with the best possible event experience, if you have any accessibility requirements. In order to accomplish this, we must gather information about your needs, which may include giving us facts about your physical or mental condition.

  • When we do get personal data from minors, which is rare, we always get their permission and only use it for the purposes for which it was intended—for instance, to provide a workshop or special event for kids.​

  • Like many other websites, we make use of analytics. Internet Protocol addresses (IP), browser types, date and time stamps, referring and exit sites, and other information are among the data we gather. Click count, duration of visit, pages seen, and location (city or town).

  • We will be able to enhance our website with the aid of all of this data, which is fully anonymised before being saved and is not connected to any personally identifiable information. In order to give a personalised experience, we use cookies to retain this data and log user-specific information about visits and sites the user views.

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How and why we handle your information​

This section describes our use of your information and the legal justification for such use.

1. For the fulfilment of our agreement with you

When you sign a contract with us (to purchase a ticket or one of our goods, for example), we utilise your information so we can:

Fulfil your order.

Accept payment.

Give you customer service.

To provide a product.

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2. In the benefit of our legitimate business
 

  • To utilise Google Analytics to perform market research and analysis that aids in the enhancement and customisation of our goods and services.

  • Unless your approval is needed for such marketing (see section below), for our marketing reasons.

  • To contact you with customer service information, such as event reminders and booking confirmations.

  • Whenever you give us a question, we will respond to it.

  • To handle your application in the event that you apply for a job or volunteer role at a festival.

  • To stop or identify illegal activity, to defend or uphold our legal rights, or in any other way allowed by law. As a result, we might utilise the information you provide us to stop fraud, other crimes, or abuse of our intellectual property (such our brands or those of our event partners).

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When you have granted permission
 

  • To provide you offers or information about our upcoming events, goods, or services; we may do this by email or social media.

  • We offer our users the opportunity to sign up for our newsletter using MailChimp by simply entering their email address. We employ a safe opt-in subscription system, and we keep the right to send subscribers updates on our services, blog, and website. A "Unsubscribe" link will be included in every email sent, and subscribers may cancel at any time.

 

Whom and why we go on your date together
 

  • Our third-party service providers, sometimes referred to as data processors, include companies that offer online platforms and supply the IT infrastructure that underpins our systems and products.

  • Partners for our workshops or events who plan events or supply certain services there (per their privacy policies). Your information will only be shared with partners that are offering a service related to your reservation, such as allowing you to enter a workshop that you have reserved or receiving a service that you have paid for.

  • Partners that supply you with products and services (like merchandise) so they can process and complete your orders.

  • Agency of the government or other authorised authorities as mandated or authorised by law.

​whoever takes over all or a portion of our company.
 

Your choices

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  • In cases where you have granted us consent, you can take the following action to revoke it.

  • You can adjust your settings to no longer receive our marketing by contacting us, or by following the unsubscribe links in any email we send you.

  • You may use the settings on your web browser to turn off cookies. You may get instructions on how to do this and control cookies in general on the websites of the individual web browsers.

  • Google Analytics: In order to aid with our understanding and visualisation of the data, the log data mentioned in the preceding section is kept here. We will not be able to record any information about you or your visit if you disable cookies.

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Your rights​

 

  • You also have rights over how your personal information is used including:

  • The right to object to our processing of your data.

  • The right to request that your information be erased or restricted from further use.

  • The right to request a copy of the information we hold about you.

  • The right to correct, amend or update information you have given us

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Keeping your data secure​

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  • To safeguard your information, we have put security measures in place. The kind of information we gather will determine the security measures we employ.

  • We only retain your information for the time necessary to fulfil your request for services, for the purposes specified in this policy, and for any legally mandated purposes. When your information is no longer needed for these purposes, we will securely destroy it in accordance with our business rules.

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